Privacy Policy
Last updated: March 2026
1. Who We Are
Audel (“we”, “us”, “our”) is a logistics infrastructure company registered in Pune, Maharashtra, India. We operate the website audel.in and related services.
2. Data We Collect
When you use our website or contact form, we may collect:
- Full name
- Email address
- Phone number (optional)
- Role / organisation type
- Message content
- Technical data (IP address, browser type, pages visited) via server logs
3. How We Use Your Data
We use the information collected to:
- Respond to your enquiry or pilot application
- Communicate relevant updates about Audel's services
- Improve our website and user experience
- Comply with applicable legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis & Consent
Under India's Digital Personal Data Protection Act 2023 (DPDP Act), we process your personal data based on your explicit consent, provided when you submit our contact form. You may withdraw consent at any time by contacting us.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected — typically no longer than 24 months from your last interaction. After this period, data is securely deleted.
6. Your Rights
Under the DPDP Act 2023, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent at any time
- Nominate another person to exercise these rights on your behalf
- File a complaint with the Data Protection Board of India
7. Data Security
We implement reasonable security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Form submissions are transmitted over encrypted (HTTPS) connections.
8. Third-Party Services
Our contact form uses Web3Forms for submission processing. Web3Forms acts as a data processor on our behalf and does not store your data beyond delivery. We do not use tracking cookies or third-party analytics platforms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, please contact us:
- Email: hello@audel.in
- Phone: +91 7841819714
- Address: Pune, Maharashtra, India